Veterinary Referrals

​

• In accordance with the Veterinary Surgeons Act 1966, veterinary physiotherapists are required to treat under referral from the animal’s vet. All rehabilitation clients (animals with acute or chronic injury or disease) MUST have a referral form signed by their veterinarian. If I have not received a direct referral from your vet, it is your responsibility to contact your vet and email the signed referral form to me (insyncvetphysio@outlook.com) at least 24hrs before your scheduled appointment time.

• As of 2018 changes in the RCVS Code of Conduct, mean that maintenance clients (animals without acute or chronic injury or disease) do not have to obtain veterinary referral. If I observe any changes in your dog’s condition, it is my legal obligation to cease treatment until your pet has been seen by their veterinarian. 

• I reserve the right not to treat an animal that requires veterinary treatment. Under the Veterinary Surgeons Act 1966 animals in unmanaged pain must be seen by a veterinarian before physiotherapy intervention. A full refund will be issued if I deem it inappropriate or unsafe to treat your animal on the day of the appointment.

       

       Payment and Cancellations

​

• Payment must be made prior to the appointment via BACS transfer or at the appointment via cash or card. In no circumstances can payment be made after the appointment.  

• No shows and cancellations made within 24hrs of the appointment time will be required to pay the full price of the appointment.

• If you choose to claim physiotherapy treatment from your insurance company, this must be done in retrospect with the full price of the appointment paid upfront.

• Appointments outside of Worcestershire will incur a travel fee of 20p per mile.

​

​

       Biosecurity and Safety

​

• All animals must have an up to date vaccination certification. This should be emailed to me before the appointment or presented on the day of the appointment.

• Any animal with a contagious disease or illness will not be treated. It is your responsibility to inform me of this as soon as possible. If you choose to reschedule the appointment, the full fee may be rolled over to your next appointment.

• Please present your animals clean and dry for their appointment. Any animals that are excessively matted, muddy or wet will be refused treatment and full payment must be made.

• Animals deemed a danger to myself or their handler will be refused treatment and full payment must be made.